Always-on management and support

PrinterLogix’s involvement doesn’t end after the deployment is done and everything is tested. Our approach to managed print services to is be single point of accountability for ongoing improvements and day-to-day management of your imaging and printing environment.

Monitoring the pulse of managed print services

Your Account Manager works closely with PrinterLogix remote management centers to proactively detect and fix any issues before you’re even aware there was ever a problem. They oversee ongoing operations, keep tabs on the performance of your print environment, and look for trends or issues. Ultimately, your PrinterLogix Account Manager is your go-to resource for any concerns you may have, becoming a critical addition to your own team, and accountable for understanding your business priorities and continually delivering results.

Your PrinterLogix Account Manager also conducts periodic business reviews to keep your organization up to date on all progress and issues, and provides recommendations for increasing the business value of your imaging and printing investments. PrinterLogix remote management centers (RMCs) provide direct regional coverage, local language support and around-the-clock monitoring. In addition to proactively monitoring alerts and remotely applying the appropriate fix, RMCs cover back-office tasks such as reporting and billing, call center and help-desk duties, dispatch services, account administration and supplies management, and firmware updates.

As a division of an IT services company, PrinterLogix is uniquely qualified. PrinterLogixManaged Print Services can call on the resources of Supra ITS to help maximize the value of your overall IT investments with outsourcing capabilities that have you completely covered.